We are able to cover any vehicle for any kind of use, however our online system only allows the purchase of policies for cars, vans and motorcycles. If you require a quotation or cover for any other type of vehicle please contact us on this number choosing option 2 for a quotation 01945 465508

For our Economy and Full UK policies there are no restriction on the maximum age of vehicle. With our Full UK & EU cover, and with this covering you in Europe, the maximum permissible age of vehicle is 10 years.

If opting for our Economy policy you are entitled to 4 callouts during your policy. However we have currently upgraded our Full UK and Full UK & EU policies to unlimited callouts.

All of our cover levels cover you in the event of having a flat, blown or punctured tyre. If you have an accessible and serviceable spare wheel, along with any locking wheel nut key where applicable, an agent shall attend and change the wheel for you. Should you not have any of the above, we can source a mobile tyre fitter whose callout charge is covered by your policy, but any tyre(s) or parts required are to be paid by yourself at the roadside or home address.

If you are towing a caravan or trailer at the point with which the vehicle covered breaks down, and the caravan or trailer is within the permitted dimensions (max length: 7 metres, max width: 2.44 metres, max weight: 3.5 tonnes), the caravan or trailer shall be recovered along with the vehicle if this is required. If, however, the caravan or trailer develops a fault and breaks down where there is no issue with the towing vehicle that is covered on the policy, then no attendance shall be granted.

Our policies as standard do not cover the loss, damage or theft of keys. However when purchasing a policy you will be given the option of an additional Keycare product for £3.50. This then covers the loss, damage or theft of keys, meaning that should you be unable to gain access to the vehicle, or start the vehicle, we shall recover the vehicle to a suitable place of repair.

Should you misfuel, or run out of fuel in your vehicle, our policies as standard will provide assistance. This assistance occurs a £50.00 excess to be payable however you will be attended by a specialist to drain the incorrect fuel type from the vehicle, flush the system and provide you with £20.00 of the correct fuel type. Should this fail to mobilise the vehicle you will be recovered to the nearest garage able to affect a repair.

The assistance you are entitled to within your policy is for up to 1 hour of roadside assistance, or at the home address, where applicable. The cost of any replacement parts, oils or lubricants that are required in the repair of the vehicle by either the attending agent, or subsequent garage where required, is at your own cost.

In the event your vehicle is recovered to a garage, and they are not able to repair the vehicle the same working day, we will offer either overnight accommodation, onward travel or replacement hire car. These are on a reimbursement basis, meaning that they are to be initially paid for by you, with receipt and invoices provided to us at a later date for reimbursement. We do not operate a pre paid card service of payment for these on your behalf. Forfurther details of the limits, and conditions of each of the options, please refer to the appropriate policy wording.

We provide cover in the following European countries:

• Andorra
• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland

• France
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Monaco

• Netherlands
• Poland
• Portugal
• Belgium
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland

You sure can. In order to upgrade your policy from Full UK to Full UK & EU, so that you are covered in Europe, please call us on 01945 425205.

If you are travelling to Europe you need to notify us at least 48 hours before you leave as to your travel dates and the countries you will be visiting. Failure to do so may mean that attendance is refused in the event of a breakdown.

For any changes relating to your policy, including change of name, vehicle and address, please click here.

If you change your vehicle, name or address on your policy, there will be a £5.00 administration charge for each change which is payable online when you process the change. If you add a vehicle to your policy, or change your policy level, there will be additional costs involved which you will be made aware of at the time of enquiring about the change.

When you process a request online to change your vehicle you will be sent revised documentation reflecting this shortly thereafter. The 46 hour inception period also applies when you change a vehicle on your policy, meaning you have to wait at least 46 hours from when you make the change to being able to call upon our service with regard to the new vehicle.

Road accidents (or RTC's) are not covered with our policies. We are able to assist on a paid basis only or alternatively please call your insurance company.

Unfortunately we are unable to assist. Please call your insurance company.

If you need to make a claim for reimbursement of costs for overnight accommodation, hire car or onward travel, please email your request, along with receipts and invoices, to [email protected]

Yes. We will email you approximately 4 weeks before your renewal is due to inform you of the price we can offer for the forthcoming year.

Where possible we look to automatically renew policies in line with the terms and conditions we advise at the point of purchasing the policy initially. If you are unsure as to whether we will look to automatically renew your policy, please call our team on 01945 425 205 who will advise you accordingly.

Simply call us on 01945 425 205 where we will happily remove this. We will email you approximately 4 weeks before your renewal is due to inform you of the price we can offer for the forthcoming year.

If you wish to update the card details we hold on file, please call us on 01945 425 205 where we can update them and ensure continuous cover.

Our team of dedicated staff can happily assist you with this. Just call them on 01945 425 2052.

We love to reward our policy holders. That’s why at renewal we offer competitive discounts, irrespective of whether you have had a request for assistance or not.

No. As your policy will be a renewal, this runs on continuously from your previous cover, thus ensuring seamless cover in the event of a breakdown.

Yes. Any additional options you chose when you bought the policy will be included in the renewal quotation provided, ensuring peace of mind with like for like cover. The renewal quotation highlights this and breaks down the final figure accordingly.